1 - The need to adapt quickly: If you've already experienced this scenario in your services or operations, you need to act quickly to avoid missing out on opportunities. Constant change puts pressure on the operations and services team to experience uncertainty and this has a major impact. Constant change causes financial loss.
2 - Pressure for efficiency and flexibility: If you've ever found yourself in this position, look out! With fierce competition and changes in consumer behavior, there is growing pressure for efficiency and flexibility in operations and services to meet market demands. This has a negative impact and the result is the low productivity of your teams, which causes major negative impacts.
3 - Increased operating costs: If you've ever found yourself in this position, look out! With fierce competition and changes in consumer behavior, there is growing pressure for efficiency and flexibility in operations and services to meet market demands. This has a negative impact and the result is the low productivity of your teams, which causes major negative impacts.
4 - Uncontrolled responsibilities, tasks and deadlines: You feel lost in the aspects of controls and responsibilities. Watch out! This means that you are not managing your operations or services properly. A very common occurrence in this situation is the excessive use of documents that need to be updated, such as spreadsheets and email records, without resulting in control or responsibilities, and even then, deadlines are missed or not met.
5 - Drop in productivity: Do you notice less productivity? Despite all your efforts, you realize that your actions are not resulting in improvements in the company's or department's performance. The result of this Herculean effort is less productivity, less efficiency and more problems to be solved in work routines, including customer dissatisfaction!
6 - Increased manpower: You conclude that you need more people working. Big mistake! Realizing that your employees can't do what needs to be done, and increasing your payroll costs beyond what was estimated, are decisive steps towards increasing all the problems with the previous points. Don't do this without knowing the possibilities that can be implemented.
If you have already noticed one or more of these points, the time has come for you to change. Many companies around the world have noticed this and, thanks to their approach focused on technology and innovation, have achieved great things. Don't be afraid to change!